Official judi24 Privacy Policy

Personal Data Protection
judi24 Members

judi24 takes the privacy of every member seriously. This document explains exactly what information we collect, how it is used, who it is shared with, and your rights as an individual who trusts our platform.

Effective: 1 January 2026 Operating under an international licence Updated 2026

Data Confidentiality Guaranteed

Your personal information will not be sold, rented or disclosed to any third party without your consent, except in circumstances set out by this policy or by law.

High-Level Encryption

All data transmitted between your device and judi24's servers is protected with SSL encryption technology. Your account and financial information is stored in a secure environment.

International Licence Compliance

judi24 operates under an international licence that requires strict data protection standards. We comply with our regulatory guidelines in every aspect of information management.

Control Is in Your Hands

You have the right to access, correct or request deletion of your personal data at any time. Contact our support team and your request will be processed promptly.

Easy Unsubscribe Option

If you do not wish to receive any marketing communications from judi24, you can withdraw your consent at any time without affecting your account or services.

Regular Security Audits

Our systems undergo regular security reviews to ensure the best protection against unauthorised access, data breaches and cyber threats.

Data Collection

Information We Collect

When you register or use judi24's services, we collect various types of personal information for the purposes stated in this policy. This data collection is necessary to ensure a safe, smooth experience and to meet our licensing obligations.

We only collect information that is genuinely required to deliver our services. No information is collected beyond the stated limits without your explicit consent.

All information you provide must be accurate and kept up to date. judi24 reserves the right to suspend an account if incorrect or misleading information is found during the identity verification process.

Identity Information

Full name, date of birth, identity card number (MyKad) or passport, nationality and current residential address. This information is required for identity verification and compliance with international licensing requirements.

Contact Information

Email address, mobile phone number and, where applicable, mailing address. This information is used for account-related communications, security verification and customer support.

Financial Information

Details relating to the payment method you use — whether Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency (USDT, BTC, ETH) — to process your deposits and withdrawals securely.

Platform Activity Data

Betting records, transaction history, login logs, game preferences and interactions with the platform. This data helps us improve the user experience and detect any suspicious activity.

Technical and Browsing Data

IP address, web browser type, operating system, device information and cookie data. This information is collected automatically for security purposes, traffic analysis and personalisation of your experience.

Data Usage

How Your Data Is Used

judi24 uses the information collected only for legitimate purposes relevant to the services we provide to you.

Account Management and Verification

Processing registration, verifying identity in accordance with licensing requirements, and managing your password and login details so your account remains secure and fully functional.

Payment Processing

Handling your deposits and withdrawals securely, verifying transactions, preventing financial fraud and ensuring your funds are processed within the stated timeframes.

Customer Support

Responding to enquiries, resolving technical issues and providing assistance via live chat and email in Malay and English, available 24/7 for your needs.

Service Improvement

Analysing usage patterns to understand member needs, improving the platform interface, optimising performance and introducing new features that are more useful.

Marketing Communications

Sending information about promotions, bonuses or service updates — but only if you have given your consent. You can withdraw this consent at any time.

Legal Compliance

Meeting our international licensing obligations, including anti-money laundering (AML) requirements, know your customer (KYC) procedures, and any applicable mandatory reporting requirements.

Data Disclosure

Who Your Data Is Shared With

judi24 does not sell or disclose your personal information to third parties for their own commercial purposes. We only share data in the limited situations set out below, and always on a minimum-necessary basis.

Third-Party Service Providers

We work with selected payment providers, game software providers and analytics platforms. They receive only the data needed to carry out their tasks and are bound by strict confidentiality agreements.

Regulatory Bodies and Competent Authorities

If required by our licensing regulator or any competent legal authority, we may be obliged to disclose certain information. Such disclosure is made solely to fulfil our legal obligations.

Business Transfers

If judi24 is involved in any corporate restructuring, merger or asset transfer, user data may be included among the assets transferred. You will be notified in advance should such an event occur.

All third parties that receive your data through judi24 are contractually bound to maintain the confidentiality and security of that information to a standard equivalent to this policy.
Our Security Measures

We protect your data with:

  • SSL encryption on all connections
  • Role-based access controls
  • Data storage on secure servers
  • Two-factor authentication for accounts
  • 24/7 suspicious activity monitoring
  • Regular internal security audits
  • Trained incident response procedures
  • Orderly data disposal when no longer required
Your Rights

Your Privacy Rights as a Member

As a judi24 member, you have clear rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.

1

Right of Access

Request a copy of the personal data we hold about you.

2

Right of Rectification

Update or correct information that is inaccurate or incomplete.

3

Right of Erasure

Request deletion of your data, subject to our legal obligations.

4

Right of Restriction

Restrict the processing of your data in certain permitted circumstances.

5

Right of Portability

Receive your data in a structured format for transfer to another platform.

6

Right to Object

Object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, contact the judi24 support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe in accordance with our licensing requirements.
Cookie Policy

Use of Cookies on Our Platform

The judi24 website uses cookies — small text files stored on your device — to improve your experience, ensure core functions run smoothly, and analyse how our platform is used.

You can manage or delete cookies through your web browser settings. However, deleting certain cookies may affect the functionality of some parts of our platform.

We do not use cookies to track your activity on other websites outside the judi24 platform.

Cookie Type
Purpose and Description
Essential Cookies
Required for core website functions such as login, session management and security. Cannot be disabled without affecting the service.
Preference Cookies
Saves your settings such as language, layout and display preferences so you do not need to reconfigure them each time you visit.
Analytics Cookies
Helps us understand how users interact with the platform, which pages are visited most often and where users encounter difficulties.
Functional Cookies
Enables additional features such as live chat, personalised content display and remembering your login details when the "Remember Me" option is turned on.
Data Storage

Data Retention Period

judi24 stores your personal data for as long as your account is active and for as long as it is needed to provide our services. The retention period is also influenced by our international licensing obligations, which may require certain records to be kept for a period specified by regulators.

When data is no longer needed and is not subject to any legal obligation, we will delete or anonymise that information in a safe and responsible manner.

If you close your judi24 account, we will retain your transaction records and identity verification information for the period required by our licensing obligations, after which that data will be permanently deleted.

Cross-Border Transfers

Cross-Border Data Transfers

Because judi24 operates under an international licence, some of your data may be processed or stored on servers located outside Malaysia. This may occur when we use international service providers for technical infrastructure or payment processing.

In all such cases, we ensure that cross-border data transfers are carried out with protections equivalent to the standards in this policy. Appropriate data transfer agreements are in place with all parties involved.

By using judi24's services, you agree to such transfers of your data for the purposes stated in this policy.

Age Limit 21 and Above

judi24's services are restricted to individuals aged 21 and above only. We do not knowingly collect or store personal data of any individual under the age of 21.

If we become aware that personal data of a child or minor has been collected without the knowledge or consent of their parent or guardian, we will immediately take steps to delete that information and close the relevant account. If you have any concerns regarding this matter, please contact our support team at [email protected].

Privacy Enquiries

How to Contact Us

If you have any questions, concerns or complaints regarding this privacy policy or how judi24 handles your personal data, you can reach us through the following channels.

We are committed to responding to every privacy enquiry seriously and within a reasonable time. Our support team is available 24/7 via live chat and email in Malay and English.

Privacy Email

Send your written enquiry to [email protected] with the subject line "Privacy Enquiry" for faster processing.

Live Chat 24/7

Use the live chat function on the judi24 platform to speak directly with our representative about any matter relating to your data privacy.

Policy Updates

Changes to This Privacy Policy

judi24 reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our services. Each update will be accompanied by a new "Effective date" at the top of this page.

For changes that are material in nature — meaning those that significantly affect how we process your data — we will notify you by email or in-platform notification before those changes take effect.

Your continued use of judi24's services after the effective date of a privacy policy update will be taken as your acceptance of those changes. If you do not agree with any changes, you have the right to close your account and request the deletion of your data.

We recommend that you check this page periodically to stay informed about how your information is handled.

This Privacy Policy forms part of judi24's Terms and Conditions. Please also read our Terms & Conditions and Responsible Gambling pages to fully understand your rights and responsibilities as a member.
FAQ

Frequently Asked Questions about Privacy

Answers to the questions most commonly asked by members regarding judi24's privacy policy and data protection.

No. judi24 does not sell, rent or disclose your personal information to any third party for their own commercial purposes. We only share data with selected service providers to keep our platform running, and only to the extent required and protected by strict confidentiality agreements.

You can submit a data access request by contacting the judi24 support team via live chat or by sending an email to [email protected] with the subject "Data Access Request". State your account details and the type of data you wish to access. We will process your request within a reasonable timeframe.

Yes, you can request deletion of your personal data. However, it is important to understand that some data may need to be retained to fulfil our legal and licensing obligations, such as financial transaction records. Data not subject to those obligations will be deleted. Contact us via live chat or [email protected] to initiate this process.

The identity verification process (KYC) is a mandatory requirement under our international licence. It is intended to prevent underage individuals from using the platform, prevent fraud and money laundering, and protect member accounts from misuse. All documents you submit are stored securely and used solely for verification purposes.

Yes. All payment-related information — including details for Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency — is protected with SSL encryption and stored in accordance with industry security standards. judi24 does not store your full bank card details or e-wallet passwords — only the minimum information needed to process transactions.

You can unsubscribe from marketing emails by clicking the "unsubscribe" link found at the bottom of every email we send, or by contacting our customer support directly via live chat or email. Unsubscribe requests will be processed promptly and will not affect your account or services.

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